Stay Secure. Stay Ahead.
Implement security controls appropriate for healthcare environments—protecting resident information, supporting accreditation requirements, and demonstrating commitment to resident safety
Aged care facilities face security challenges affecting both resident information and operational systems:
Phishing campaigns targeting staff email accounts are common initial access vectors. Aged care staff may be less technically aware, making them vulnerable to sophisticated social engineering attacks.
Health information, personal details, financial records, and family contact information stored in aged care systems represent valuable targets for identity theft and fraud.
Ransomware attacks can shut down critical systems—resident care management systems, medication dispensing, emergency alerts. Even brief downtime can compromise resident safety and care quality.
Staff turnover, contractor access, and complex permission structures create risk. Departing employees or those with excessive privileges can compromise resident data or system integrity.
Outdated software, unpatched systems, and legacy medical equipment create security gaps. Malware can spread through networks, affecting multiple systems and residents simultaneously.
Aged care facilities use multiple external vendors—medical suppliers, software providers, internet services. Each connection point creates potential security exposure affecting resident care.
Based on security assessments across aged care facilities, these gaps are frequently identified:
Aged care providers face multiple security-related regulatory obligations:
The Aged Care Quality Standards require providers to implement security measures protecting residents and their information. Standard 2.2 specifically addresses privacy and information management, requiring secure systems and appropriate access controls.
Aged care facilities handling health information are subject to the Privacy Act (and corresponding State health records legislation). Health information receives heightened protection due to sensitivity and regulatory requirements.
Accreditation bodies and aged care insurers increasingly require documented security programs. Demonstrating systematic security controls supports accreditation renewals and insurance underwriting.
The SMB1001 framework includes five progressive tiers. We specialize in Bronze, Silver, and Gold certification—designed for Australian aged care facilities and aligned with Aged Care Quality Standards, resident privacy protection, and healthcare security threat profiles. Diamond and Platinum tiers exist for enterprise organizations with dedicated security teams.
Addresses fundamental security gaps commonly exploited in aged care incidents:
These foundational areas directly address resident safety, privacy protection, and Aged Care Quality Standards expectations.
Bronze foundation + enhanced capabilities for growing facilities:
Comprehensive security program for complex aged care operations:
Our Process:
Note: Technical implementation is typically performed by your IT team or managed service provider with our expert guidance and oversight.
Implementation of recognized controls designed to address threats affecting aged care operations and resident safety
Frameworks supporting Aged Care Quality Standards and Privacy Act compliance, reducing regulatory risk
Independent certification demonstrating commitment to resident information protection and safety
Evidence of security program implementation supporting professional indemnity insurance and accreditation requirements
Systematic approach to identifying and addressing vulnerabilities that could disrupt care or compromise resident safety
Improved capability to prevent, detect, and recover from security incidents while maintaining resident care operations
A: The Aged Care Quality Standards require secure information management and privacy protection. SMB1001 provides a recognized framework demonstrating systematic security controls—supporting compliance with Standard 2.2 and related privacy obligations.
A: Yes. SMB1001 is vendor-agnostic. We work within your existing care management system to implement appropriate security controls and oversight.
A: We coordinate with your IT contractor to implement technical controls. You receive consulting guidance; your contractor handles technical execution with our oversight.
A: Typically 3-4 months from assessment to certification for facilities with basic security hygiene already in place. Timeline varies based on starting maturity and resource availability.
A: SMB1001 certification demonstrates compliance with security expectations in Aged Care Quality Standards. Many facilities report that certification strengthens accreditation assessments by showing evidence of systematic security management.
A: SMB1001 controls directly address Privacy Act compliance and resident information protection—including access controls, encryption, breach response procedures, and audit trails. This demonstrates your facility's commitment to protecting resident data.
Schedule a complimentary consultation to discuss:
Not ready for a consultation? Download our Aged Care Security Guide
Email: hello@cyberpeople.com.au
Phone: +61 421 999 855